Privacy Policy

Information collected

We may collect the information you provide when enquiring about or purchasing a membership, contacting support or participating in a member community.

Name and contact details

This may include your name, email address, country and telephone or WhatsApp number.

WhatsApp and community information

This may include the number used to request access, messages you send to support and information required to confirm your identity within the relevant member community.

Order information

This may include the selected membership, order reference, payment status and access-verification record.

Trading preferences

If you choose to provide them, we may process your market interests, trading experience and support preferences to deliver the relevant service.

Payment data

Full card details are handled by the payment provider and are not stored directly by Secure Signals Pro. We may receive limited payment information such as status, amount, date, provider reference and card type.

How information is used

• To process and verify payments and orders.
• To provide the correct community and membership access.
• To answer customer-support, complaint and privacy enquiries.
• To communicate service, access and trade-management information.
• To prevent misuse, payment fraud and unauthorised access.
• To meet legal, accounting and regulatory obligations where applicable.

Email marketing should only be sent where there is an appropriate lawful basis and an unsubscribe method.

Data sharing

Information may be shared only where reasonably necessary with payment providers, Cloudflare website-hosting and database services, email providers and WhatsApp or community communication services. It may also be disclosed where required by law or to protect legal rights.

Each provider processes information under its own terms and privacy practices. The final policy must be checked against every service actually selected before launch.

Data retention

Website support messages are stored in a restricted owner inbox and normally retained for up to 12 months. They are automatically removed during normal use of the messaging system after that period. Security rate-limit records are short-lived. Some information may be kept longer where required for an unresolved complaint, legal claim, fraud prevention, accounting or an applicable legal duty.

Cookies

The public contact form does not require advertising or analytics cookies. The private owner area uses a strictly necessary secure session cookie for authentication. Analytics, advertising or preference cookies must not be enabled without an appropriate notice and consent controls where required.

Customer rights

Depending on applicable law, customers may have rights to request access, correction, deletion, restriction, objection or portability of personal information, and to complain to the relevant data-protection authority. Some information may need to be retained where a legal obligation or legitimate legal reason applies.

Contact information and policy updates

Privacy enquiries may be submitted through the Support Centre or emailed to securesignalspro@gmail.com. This policy may be updated when website technologies, providers or business practices change.